Terms and Conditions
Eligibility and restricted territories
You must be at least 18 or the legal gambling age that applies to you, whichever is higher. You must register for your own use, give accurate personal information and keep it up to date. You may not register or use multiple accounts.
We may carry out identity, credit, fraud and other checks. We may limit access to your account until verification is complete.
The United Kingdom is one of our Restricted Territories. We may block people in Restricted Territories from visiting our site, opening an account or using our services. Our list is not exhaustive and may change. Do not try to bypass a location block. Deposits made while you are in a Restricted Territory, including during a temporary stay, are forfeited rather than returned.
Deposits and payment methods
We may change the deposit options available and do not promise that a particular method will always work. You may not deposit with a payment method that belongs to another person, including a relative, or with a business account. We treat these deposits as invalid and may forfeit winnings arising from them.
Deposits earn no interest and have no government deposit insurance. We keep deposited funds apart from operational funds, but we do not guarantee that any of those funds would be returned in insolvency. Deposits are not refundable.
Withdrawals
| Situation | Our rule |
|---|---|
| Withdrawing deposited funds | The deposit must first be wagered three times. |
| Multiple deposits with no intervening play | Wagering must cover the combined deposits before requesting a withdrawal. |
| Wagering still incomplete | We may decline the withdrawal or apply a processing fee. |
A withdrawal depends on deposits having cleared, completion of required verification and checks concerning suspicious transactions or material breaches. We may hold up or cancel a withdrawal for further checks. We may refuse it or withhold funds if an investigation identifies irregularities.
We ordinarily send withdrawals through the deposit methods in deposit order. If you request another method, we may ask for proof that you own that account. Only one withdrawal request can be pending on an account. A bank or payment provider may charge its own fees.
Bonuses and play
By accepting a bonus, you also accept the conditions specific to that offer. Bonus credit cannot itself be cashed out. You must meet the applicable eligibility and play-through conditions before withdrawing bonus-derived winnings.
At least some bonus credit must be used within seven days of receipt or the bonus is removed. Winnings from a bonus without a linked deposit are limited to €10. We remove any amount above that limit.
Gambling can lose money. Individual game rules can set stake limits and maximum payouts. We prohibit fraud, collusion, misuse of multiple accounts and betting patterns intended to bypass bonus wagering. We may restrict accounts and remove related promotional benefits in response to this conduct.
Dormant accounts
We treat an account as dormant after 180 consecutive days without a bet. We may deduct 10% of the remaining balance each month as a maintenance fee until the balance reaches €10 or less. We may then forfeit what remains.
We will make reasonable efforts to email the registered address at least 30 days before deductions start. An account blocked for incomplete identity or source-of-funds verification may also become dormant after 180 days without verification despite document requests. Any request for the remaining balance is still subject to verification.
Complaints and support
Send our support team full details of a complaint about our services. Complaints may be escalated. If an escalated complaint remains unsatisfactory, you may ask for referral to our compliance department.
For questions about accounts, withdrawals or these terms, email [email protected].